As a cloud-based platform for customer service, Zendesk has a range of fantastic features that give American companies the chance to provide their customers with an enhanced level of service.
While many large enterprises rely primarily on such customer service platforms, this doesn’t mean small businesses cannot find value in them as well. In fact, any business, from startup to enterprise, can benefit from such software by from teaming up with a Zendesk partner.
Ultimately, a strong customer support strategy is what helps make many companies successful. With Zendesk and a trusted implementation partner, you too could soon be benefitting from the cloud-based platform’s selection of tools to help you manage, prioritize, and track all customer interactions, strengthening your company’s customer service experience.
Below are just some of the ways Zendesk could help your startup offer five-star customer service:
Providing customer service that’s consistent
By consolidating all customer requests into one place, all customer requests, Zendesk will help your support agents take care of more than one ticket at once, greatly improving efficiency.
As a multi-channel platform, Zendesk gives agents the chance to work with customer interactions from all sources such as the Help Center, text chats, emails and social media accounts, among others. With conditional and custom ticket fields, agents are also able to combine customer information related to support issues, enabling them to quickly and effectively identify which support would be most appropriate for them.
Enabling customers to access an online help center
Help Desk software from Zendesk assists you in setting up a help center online to give answers to commonly asked questions from customers, as well as providing them with user guides, search tools and community forums where they can access knowledge-based content.
Some features of the software that support this include an AI bot called Answer Bot which analyses customer requests and provides automated answers. If the inquiry has been satisfied, no ticket will be routed to an agent, freeing up their time for more complicated inquiries that may arise.
Boosting your brand
Zendesk enables you to tailor customer service tools according to the needs of your team. With the help of more than 100 , you can easily customize your setup. And, as one of Zendesk’s most impressive features, a range of apps are available for integration with its Help Desk software, such as Magento, Slack, and Salesforce. Such integrations allow for a more enhanced support ticket system, providing better service to your customers.
Accessing the Zendesk for Startups Program
Aimed at empowering the startup community, this program equips businesses in their early stages with the features and tools necessary to elevate the level of support they give their customers. And what’s even better, is that it’s entirely free for early-age startups for the first six months.
As a customer support platform, nothing beats Zendesk for helping create positive relationships with customers, particularly for startups in the United States. And with help from a Zendesk implementation partner, you could soon be reaping the rewards of the many features the support platform offers; working your way towards customer service excellence!
